Salesforce Administrator - CRM

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Join us on our journey for a better tomorrow.

Are you ready for the next step in your career with a lot of international exposure?

As our digital capabilities improve, we strive to change our Customer Centers towards a more efficient sales organization, ITBA Customer Center of the Future. It is now time to take the next step, implement a new CRM, and change the way we work. 

As this is a position with global responsibility, it is a fantastic career opportunity for someone looking for new challenges in a highly exposed position, which is critical to our success. You will have the opportunity to join our strong professional team and really contribute to the further development of all Division’s within ITBA and yourself. You will acquire knowledge on the new CRM solution being implemented and contribute to the design and architecture of the solution now and during its future developments.

Are you ready to take up the challenge? 

The role
Atlas Copco Industrial Technique is looking for an Administrator - CRM. Our business is engaging in a transformation project for CRM for the next 3 years and to start the transition we need to learn best practices on CRM processes and define processes that match those and our business area business needs. This first phase will be around the design of the new solution and the know-how on our business processes used across all sales organizations is key to success.

This role will support our Product Owner and will be responsible for administering and managing our new Salesforce instances. Once the main project of transformation is delivered (18 months) this team will continue but move on to continuously operations to ensure the platform runs smoothly.

Your mission is to: 
o    Serve as the primary administrator for our Salesforce CRM platform.
o    Handle all administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
o    Investigate and resolve production problems and coordinate/follow up with Salesforce Support.
o    Assist on documentation, cookbooks, and training material creation for our CRM community.
o    Provide ongoing Salesforce platform support and collaborate on enhancements to the platform.
o    Complete regular internal system audits and upgrades.
o    Effectively prioritize and execute tasks in a constantly changing work environment.
o    Collaborate with Divisions and help with end-to-end testing of platform in SIT/UAT prior to release.
o    Effectively use ticketing tool to log and track projects and Salesforce support issues.

What we expect of you

o    3+ years Salesforce administration experience.
o    Fluent in Salesforce declarative workflow automation tools (workflow rules, process builder, flow). Basic understanding of APEX programming language preferred.
o    Ability to map, interpret & optimize individual steps in the lead to cash process.
o    Coachable, fast learner who can pick up new skills and processes quickly.
o    Detail oriented, taking into consideration each moving part of the system before taking action or recommending a solution.
o    User-centric, empathetic approach to introducing systems change.
o    Bachelor’s degree or diploma in business, STEM or a related field.
o    Certified Salesforce Administrator is preferred, additional Salesforce certification is a plus. 

●    Personality requirements: As a person you are:

○    Collaborative: You are interactive, very much a team player and enjoy developing your network; you actively take contact with people to learn from their unique and diverse competences and perspectives and share your own knowledge and experience.
○    Open-minded: You are flexible and global-minded. Passionate about learning and exploring new things; you adapt quickly to new situations and opportunities. You are interested in different cultures, and excited to find new ways, perspectives, and ideas.
○    Resourceful: You are proactive and always looking for a better way, using the resources at hand. You actively make things happen and embrace modern technology and the opportunities this offers.
○    Entrepreneurial: You take responsibility and are results driven. Curious by nature, you thrive on discovering new and practical ways to solve real issue and show persistency in seeing things through to get results.

Location
The location for this position could be in either Stockholm, Prague or Nantes. Other options can be evaluated.

If you have any questions regarding this position, please contact the hiring manager, Luis Clement luis.clement@atlascopco.com

We are looking forward to receive your application.

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.